Frequently Asked Questions

Everything You Need to Know

The questions our couples ask most. Can't find your answer? We're only a phone call away.

Graeme — these are rewritten from your own FAQ document, simpler and clearer. Only a few items still marked [CONFIRM] need your input (power point details, digital gallery timeframe, idle-time policy, and whether guests can text/email photos). Everything else is ready to go.

Booking & Pricing

How do we check our date and get a quote?

The quickest way is the enquiry form on this site, or send us a message on Facebook. Tell us your date, venue and rough timings and we'll come back with availability and a tailored quote.

How much does it cost?

It depends on how long you'd like the booth and where your event is — those are the two things that move the price. Send us your details and we'll put together a quote just for you. Dates book out fast in peak season, so it's worth enquiring as soon as you have your date.

How do we secure our date?

We'll send you an invoice and ask for a $100 deposit (by bank transfer) within 14 days to lock in your date. The balance is due no later than one month before your event. Prefer to spread it out with smaller payments, or pay in full up front? Both are absolutely fine — just let us know.

How can we pay?

We invoice through Xero, and you'll find our bank (EFT) details on the invoice. If you'd rather pay your final balance by card, we can send a secure card link — just ask.

What's your cancellation policy?

If you need to cancel, any money that's cleared into our account is fully refunded as long as you cancel more than one month before your event. If you paid by card, the refund is reduced by the card processing fee (which we'd covered for you), and any special items bought at your request may also be deducted. Refunds usually clear within 7 business days.

Our Booths & Photos

What kind of booths do you have?

Two — a classic open-style photo booth and a glamorous full-length mirror booth. The open booth is brilliant for big group shots; the mirror booth is interactive and a real showpiece.

How many people fit in the booth?

Comfortably 5–10 across two rows — and we've fit groups of 15–20 when everyone gets creative! The more room we have to set the booth back from the backdrop, the bigger the group we can capture, so we'll always position it for the best result.

What quality are the photos?

Beautiful, professional quality. We shoot on a Canon DSLR with studio flash, so your photos look crisp and flattering. (Outdoor setups in very bright sun or after dark can be a little trickier to keep perfectly consistent — we'll always do our best.)

Do we get unlimited prints?

Yes! To keep the booth flowing smoothly, the screen prints up to 6 photo strips or 3 postcards per session — and if there's a big group who all want a copy, just ask our attendant and they'll happily print extras so nobody misses out.

Can we add our names, a logo or custom text to the prints?

Absolutely — it's one of our favourite parts. Send through your wording or logo and we'll design it into your print template.

Can guests instantly share their photos online?

Yes — our GIF Booth lets guests instantly share their creations by scanning a QR code. It needs an internet connection to work, so please make sure we'll have access to WiFi at your venue. If you'd prefer us to provide our own internet, just reach out and we'll sort it out with you.

Backdrops, Templates & Props

What's the difference between a backdrop and a template?

The backdrop is the physical wall your guests stand in front of. The template is the design printed around your photos. You get to choose both to suit your day.

What backdrops can we choose from?

Plenty! From pillow walls and shimmering sequins to luxe velvet curtains and lush greenery — take a look at our Backdrops page. Found a favourite? Just mention it when you enquire and we'll hold it for your date.

What print templates are available?

We use a curated mix, and you'll see our most popular designs on your quote. We're also subscribed to Template Studio, so you have access to all of their designs at no extra cost — or for our full packages we'll happily create something custom in Canva.

What props do you have?

A big, ever-changing collection — hats, novelty glasses and handheld signs are always favourites. We refresh our props regularly for quality and hygiene. Got a specific theme or request? Let us know and we'll do our best.

Do you offer a guest book?

Yes — a guest book with stationery is available as an add-on. Guests leave a copy of their photo alongside a personal message, so you have a beautiful keepsake from the day.

On the Day

How much space does the booth need?

We recommend at least a 3m x 3m space, with a ceiling height of around 2.4–2.8m. Our backdrops vary in size (the pillow range is about 2.5m x 2.5m, some are 2.6m wide). Tight on space? Talk to us — we've made plenty of smaller spots work beautifully.

What do you need from our venue?

Not much at all — just normal household power (a standard power point near where we'll set up) and reasonable access to get our gear in. We'll take care of the rest.

When do you arrive, and is setup included?

Delivery, setup and pack-down are all included in your package. We like to arrive about 2 hours before your booth start time. Setup usually takes around an hour, but we build in a buffer so everything is perfect before your guests arrive.

Is an attendant included?

Yes — as a premium provider, a friendly attendant runs the booth for your whole hire, helping with props and keeping everything flowing. (On the rare occasion of staff illness we may run without a dedicated attendant, but someone is always on call to help.)

Can the booth be set up outdoors?

Yes, with a little shelter — protection from wind, sun, rain and dew keeps your guests comfortable and the photos looking their best. Tell us about your space and we'll plan the ideal spot.

Do you offer "idle time" if we need the booth set up early?

Yes. Sometimes you'll want the booth set up and ready before the hire actually starts — for example, set up by 5pm because you have formalities from 5–7pm, but with the booth opening to guests at 7pm. For that waiting period an idle charge applies (a 2-hour gap in this example). It's a rare request, and it's just $40 per hour, which only covers our attendant's wages.

What happens if something goes wrong with the booth?

Our attendant is trained to troubleshoot on the spot and has our technical expert on call. We may pause briefly to fix things (we might ask guests to step away for a few minutes), and we'll keep you informed. We always get back up and running as quickly as we possibly can.

After Your Event

Will guests get printed photos on the night?

Yes — we always do our best to make sure everyone who wants a print goes home with one.

Do we get digital copies?

Yes. We upload all your event photos to an online gallery and share it with you — including the print designs (so you can reprint at Officeworks or Big W) and the individual photos to share online. We aim to have your gallery ready within a week, and in more than nine out of ten cases it is. Occasionally equipment pick-up or drop-off scheduling adds a little time, but we'll always keep you posted.

Travel & Areas

Where are you based and how far do you travel?

We're based across the Southern Highlands and Sydney and travel throughout NSW — including Wollongong, the Blue Mountains, the South Coast, Kangaroo Valley and Canberra. We're now also on the Mid North Coast, with locals based in Forster. Your location is factored into your quote, so just tell us where you're celebrating.

The Important Bits

Are you insured?

Yes — we carry Public Liability insurance up to $20 million, which covers all the venues we work at. If your venue needs a certificate, just ask and we'll send it through.

What's your ABN?

Our ABN/ACN is 23 638 469 959.